Shipping Rules & Returns
and Exchange Policy
Shipping Rules for Resin Art
1. Shipping Locations:
- Domestic Shipping: We offer shipping across New Zealand.
- International Shipping: We offer shipping to Australia. International shipping to other countries is available on request.
2. Processing Time:
All orders are processed within 3 business days after payment is received. Custom orders or commissioned pieces may require an additional 7 business days for processing.
3. Shipping Costs:
Shipping costs are calculated based on the size, weight, and destination of your order.
4. Packaging:
- Your art will be carefully packaged with bubble wrap and sturdy boxes to ensure its safety during transit.
- For larger items, custom packaging may be used to protect the artwork’s integrity.
5. Delivery Time:
Standard shipping takes 3–5 business days for domestic deliveries and 1–2 weeks for international deliveries. Delivery times may vary due to location and external factors (e.g., weather, customs delays).
6. Shipping Insurance:
All shipments include insurance to cover damage or loss during transit. If damage occurs, please contact us immediately with photos of the damaged packaging and item.
7. Returns and Exchanges:
- We want you to love your purchase! If you’re not satisfied, please refer to our Return & Exchange Policy for details.
- Certain custom items may not be eligible for return unless damaged or faulty.
8.Custom and Private Orders:
- Shipping timelines for custom orders will be provided based on the work involved.
- Custom shipping fees may apply depending on the artwork’s size or complexity.
9. Tracking Information:
Once shipped, you’ll receive an email with tracking details to monitor your package’s journey.
10. Order Issues:
If any issue arises (e.g., wrong item, delay, damage), please contact us within 7 days of receiving your package.
Return and Exchange Policy
Thank you for your interest in our unique, handcrafted resin art pieces! Nicola takes great pride in creating one-of-a-kind artworks for her customers, and we want to ensure that you’re completely satisfied with your purchase. Please read our return and exchange policy below to understand your rights and options.
1. Return Policy:
Due to the unique, handcrafted nature of our products, we do not accept returns for change of mind. However, we will work to resolve any issues that arise.
2. Defective or Damaged Items:
- If your item arrives damaged or defective, contact us within 7 days with photos and a description.
- We’ll assess the situation and may offer a refund, replacement, or repair.
3. Exchanges:
Since each piece is unique, we don’t offer exchanges unless the item is defective or damaged.
4. Cancellations:
If you need to cancel your order, please contact us within 24 hours. After this period, cancellation may not be possible.
5. Shipping Costs:
- For damaged items, we’ll cover return shipping and provide a replacement or refund.
- For non-damaged items, return shipping is the customer’s responsibility, and shipping costs are non-refundable.
6. Refunds:
Refunds for approved returns will be processed within 5–7 business days once the item is received back at our studio.
7. Custom Orders:
Custom orders are non-refundable unless there’s an issue with the artwork or service provided. We’ll work with you to find a resolution.
How to Contact Us:
If you have any questions or concerns about your order, or if you need to initiate a return or report damage, please contact us at:
nicola@vitalitytherapies.co.nz
We are committed to providing excellent customer service and will do our best to resolve any issues quickly and efficiently.